If you’re looking for answers to frequently asked questions, you’ve come to the right place!
How much does shipping cost via Sphinx Cotton?
Our Australia-Wide flat rate shipping is $9.90 for most orders and delivered via Australia Post’s Parcel Post service.
Will my order go express?
Express postage can be arranged at checkout for an additional fee.
How long will it take to receive my order?
If your order was shipped via standard parcel post, it will generally be delivered within 5 business days. Some regional areas may take up to 10 days for standard delivery. If your order was shipped via Express post, it will generally be delivered within 2 business days.
Can I track my order?
Absolutely! In your shipping confirmation email there will be a unique tracking code that you can enter on the Australia post website.
My product/s are damaged/there’s something wrong with them. Can I have a new one/s?
Oh no! Damaged products are the worst and we pride ourselves on high quality, so we’d definitely be interested in learning more. If you receive damaged goods – snap a phot of the damage and send it through to us! We can then arrange to replace or swap the items, and will organise for you to return the damaged items back to us.
Who can I contact about an order or if I have a question?
We can be contacted directly by phone on 1800 10 11 23 or via the contact us page on our website.